Policies and Cancellations

Massage Policies

  • Client services and chart information are confidential. Written authorization is required from you to release any information.

  • Please turn off your cell phone for optimal relaxation

  • You will be draped and at no time will genitalia or breast tissue be exposed.

  • You will have a consultation with your therapist to discuss your session.

  • Should the session require, after your therapist has left the room, you may disrobe to your comfort level

  • The massage therapist or I may end the session at any time for any reason

  • Inappropriate behavior will not be tolerated and may be prosecuted to the full extent of the law.

    • This includes jokes or comments of any type of sexual or inappropriate kind.

 In my role as a Client, it is my responsibility to:

  •    Arrive for massage sessions on time.

  •    Maintain good personal hygiene and avoid the use of perfumes, other strong scents, or tobacco products before a massage session

  •    Give the therapist at least 24 hours notice if I need to change or cancel a session appointment

  •    Provide accurate information on my health status on the forms provided, and keep the therapist updated as to changes in my health status upon return       visits including my COVID-19 symptom status.

  •    Provide the therapist with feedback on their massage work both during and after sessions, as requested.

 Cancellation Policy

We value your time, and your scheduled session is set aside especially for you. If you need to reschedule or cancel your appointment, we require 24 hours' noticeThis enables us enough time to offer the appointment time to others on the waiting list. The full amount of the appointment will be charged if you fail to cancel within 24 hours, or for no-call no-show appointments.

 

Due to the cleaning time needed between sessions, please reschedule your session if you are more than 10 minutes late. Please note that if you are late for your appointment, your appointment will not be extended. We have to be respectful of our other client's appointment times, and with the required disinfecting practices, we must have time between appointments to properly disinfect and air out the treatment room.